This Privacy Policy governs the manner in which [COMPANY_NAME] ("we", "our", or "us") collects, uses, maintains, and discloses information collected from users, field employees, and enterprise clients of our field staff tracking application, web console, and AI voice communication services.
1. Information We Collect
In delivering our enterprise field workforce monitoring and automated inbound calling services, we collect both personal and operational data necessary for business workflows:
- Geographic Location Data: Precise GPS coordinates, timestamps, travel speed, route path history, and battery level during active duty shifts.
- Account & Organization Information: Name, professional email address, mobile contact number, company name, department, and role permissions.
- Attendance & Check-in Records: Geo-fenced timestamps, client visit check-ins, customer meeting notes, and uploaded photographic proofs.
- Voice Communication & Telephony Data: Inbound SIP call audio recordings, automated speech-to-text transcriptions, caller telephone numbers, and call duration logs.
- Device & Usage Data: Device model, operating system version, network provider, app diagnostic crash logs, and IP addresses.
2. How We Use Collected Information
[COMPANY_NAME] uses the collected information strictly for operational business purposes, including:
- Providing live map visualization of active workforce executives to authorized managers.
- Calculating travel mileage, beat visit completion rates, and validating expense reimbursement claims.
- Enabling AI voice virtual receptionists to answer customer telephone inquiries, schedule appointments, and dispatch nearest technicians.
- Preventing attendance spoofing and fraudulent location manipulations.
- Generating executive summary reports, analytics dashboards, and billing summaries.
3. Work-Shift Privacy & Employee Protections
We are committed to preserving the privacy of field employees outside business hours:
- Location collection is automatically disabled when an executive punches out on the mobile app or when their scheduled work shift concludes.
- Personal SMS messages, private browsing, personal phone calls, and camera rolls are strictly never monitored or accessed.
- Location tracking status is transparently indicated on the employee's mobile device via an active persistent status notification.
4. Data Storage, Isolation & Security
We employ multi-layered enterprise defense measures to protect corporate and field data:
- Multi-Tenant Data Isolation: Every reseller and client workspace is cryptographically separated to prevent unauthorized cross-tenant data leakage.
- Encryption: All data transmitted over public networks is secured using TLS 1.3 encryption. Database records and stored call audio are encrypted at rest with AES-256.
- Access Controls: System access is governed by strict role-based access control (RBAC), preventing client users from accessing administrative or other tenant records.
5. Information Sharing and Disclosure
[COMPANY_NAME] does not sell, trade, or rent user personal data to third-party advertisers. Information is only shared under the following conditions:
- With authorized account administrators within your company organization.
- With trusted cloud infrastructure and telephony providers (e.g., SIP carriers, cloud hosting servers) strictly bound by data processing agreements.
- When required by applicable law, court order, or governmental regulatory authority.
6. Data Retention and Deletion Rights
Location route history is retained for the active period specified in your organization's subscription plan (up to 180 days). Enterprise clients may request complete data purges or export of historical call logs and tracking records by submitting a written request to our data compliance team.
7. Contact Us
If you have any questions regarding this Privacy Policy or your data rights, please contact our Data Protection Officer: